Return Policy

1. Shipping Costs and Delivery Time

-Shipping time:most countries, such as the USA, Germany, UK, France, Italy, Spain, have a shipping time of about 9-15 days. Some countries and regions may take a few more days due to customs and flight impacts.Please contact us for details

2. Customs and Import Duties

We will charge the relevant fees on the website, and customers do not need to pay any additional fees to customs. The specific fees may vary depending on the region. If you have any questions, please consult your local customs office for detailed information.

3. Return and Refund Policy

We strive for 100% customer satisfaction. If you encounter any issues with your order, please refer to our return and refund policies:

• Damaged or Defective Items: If your fridge magnets arrive damaged, please contact us within 7 days of receiving your order with supporting photos. We will offer a replacement or full refund.
• Wrong Item Received: In case of incorrect shipments, we will send the correct product at no additional cost.
• Returns: If you are unsatisfied with your purchase, you may return it within 7 days. The product must be unused and in its original packaging. Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part.
• Refund Processing: Refunds will be processed within 5-7 business days after receiving the returned item.

4. Order Tracking and Customer Support

Once your order is shipped, a tracking number will be provided via email. Customers can track their packages in real time through our website or the carrier’s official tracking platform.

For any shipping-related inquiries, please reach out to our customer support team at [muyumagnet@7b2.co] or through our contact form on our website.

5. Shipping Restrictions

Due to customs regulations and logistical constraints, we are unable to ship to certain countries. If you are unsure whether we can deliver to your location, please contact us before placing an order.

We continuously strive to enhance our shipping services to provide a smooth and reliable shopping experience for our international customers. Thank you for choosing our fridge magnets!