If the return is due to product quality issues or wrong delivery, we will bear the return shipping costs. If you apply for a return for personal reasons (such as not liking the product, the size is not suitable, etc.), you may need to pay the return shipping costs at your own expense.

Returns can usually be processed through our e-commerce platform. Log in to your account, go to the "Order Management" page, select the item you wish to return, and fill out the return request. Our customer service team will process your request as soon as possible after receiving it.

If your return request is rejected, you can contact the customer service team, explain your situation and provide relevant evidence (such as product photos, order number, etc.). We will do our best to resolve your issue.

If you wish to exchange an item, you can specify the item you wish to exchange when you return the item and we will process the exchange request based on stock availability. If the item is out of stock, you can also choose to get a refund or place a new order.